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Return & Refund Policy
At Solva360™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
How to Start a Return
To initiate a return request, please contact us at:
Once your request is approved, we will provide instructions on how to return your item. Please note that returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Personal care items
- Hazardous materials or flammable products
If you are unsure whether your item is eligible for return, feel free to contact us before submitting a request.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take up to 10 business days, depending on your bank or payment provider
If you have not received your refund after 15 business days from approval, please contact us at: