الشحن

Shipping Policy

Last Updated: May 12, 2026

At Solva360™, we are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

All orders are processed within the mentioned estimated time after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times:

  • United Arab Emirates: 5–10 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary depending on:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Remote delivery locations

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • We are not responsible for lost packages due to incorrect addresses

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally happen.

If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.

However, Solva360™ is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Natural events
  • Circumstances beyond our control

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and assist you accordingly.

Contact Us

For any shipping-related questions, please contact us:

📧 info@solva360.com